Cincinnati Eye Institute

No issues with the procedures they performed. Like others have said, the wait times are just ridiculous, they clearly do not value patients time at all! Every time we went to see Dr. Kaufman for a follow up visit, we were there for at least 2-3 hours, of which only 5 minutes were spent with him. I feel sorry for his staff because they are there till after 5 on a Saturday! Now, their billing is horrible! It is now a year later and bills are still trickling in every couple of months. These services have already cleared the insurance company months ago! Why wait so long to bill!! Watch out for double billing too, when you call to point it out they just say "we will look into it" and then try to confuse you with encounter numbers and other jargon about medical codes. I have no issue paying what I owe, but it is ridiculous to drag it out so long. Our most recent bill (Oct-23) was supposed to be our "Final" bill for the account. Today (Dec-23), there is yet another CVP envelope coming in the mail! Keep track of all your statements and payments, you will need them at some point. I plan on calling the insurance company to have them look into the "double" billing. EDIT: Yep, yet another bill came today, which had already been paid!!! THIS PLACE IS A JOKE!!!!

I came in for a same day appointment because I had a piece of contact lens stuck in my eye. The doctor ended up using a Q-tip to remove it, which I wish I had thought of. It did not take long. They got in me in quickly, were super friendly, I paid my $20 copay, and I left in good spirits. I was shocked when I received a bill in the mail for $772.00. Insurance brought it down to $324, thankfully. It feels like I was naive and was tricked. I know this is a healthcare problem and not a specific CEI problem, but a little heads up would have been nice. I know they checked for scratches, did a whole eye test, used fancy equipment. It's just amazing what medical bills cost. Giving five stars because I know it's not a unique issue.

No complaints about the care itself. The wait times are horrendous however. I had an 8:30am appointment for a glaucoma exam. I Wasn't taken back until 9 and it's almost noon and I'm still waiting in my 3rd different exam room after already waiting in 3 different waiting areas. If I didn't have to come back for a follow up I wouldn't.

I had a very minor eye issue my optometrist wanted CEI to look at. Although I think the Doctors are likely very good, just know you will be there for hours. It was very frustrating. I went once for an initial look at my eye. I was there 3-4 hours. I chalked it up to maybe having to review the exams they did, despite only being with the actual doctor about 5 minutes. They asked me to come back 3 months later for a quick re-check just to see if the spot looked the same, so I did. I was there again for 2-3 hours and with the doctor about 3 minutes. Peoples time is valuable, just like theirs. I understand there are waits, but this is the worst I’ve seen. Then I looked at the reviews and see the same thing over and over. If you are willing to wait for hours, then this is probably a great place. I work a full time job and shouldn’t have to take off an entire morning or afternoon so I can get a quick recheck. I’m really shocked they don’t manage this better as it seems a regular issue.